Dedicated Help Desk

The Preactive IT Solutions Help Desk is ready to help your users when they call.

  • Our Dedicated Help Desk supports your users NOW. There is no longer a need to wait for a technician tomorrow. Keep your staff working and productive.
  • Our Help Desk staff has access to our Comprehensive Network Documentation meaning they can find the information they need in seconds to help your users.
  • Our Help Desk ticketing system tracks all our on-site and remote support tickets providing historical data that can be reviewed later for problem resolution times and other performance data.
  • The historical data in our ticketing system allows technicians to see how previous problems were resolved instead of reinventing the wheel when a similar problem occurs.

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