Like it or not computers are increasingly being integrated into business processes.
As an engineering or construction firm, you are sure to feel this shift. From automated design processes to testing fabrication processes, computers help keep your business running smoothly.
That's not to mention automated accounting processes or quality control. Computers help us to work more efficiently, which means we can accomplish more in a shorter period of time.
What happens when things aren't running so smoothly, and your computer stops working? How do you choose which computer hospital to partner with to get your equipment working again? How do you find quality computer repair to get your business up and running again?
How to Find a Quality Computer Hospital
Finding quality computer repair doesn't have to be stressful. We've pulled together some great resources for you to find the right computer hospital. By knowing what to look for, and what questions to ask, you are sure to avoid a poor experience.
Start by taking advantage of the resources you have; the people around you!
Ask Those You Know for a Recommendation
There isn't a better-trusted resource than those you know. If they had a great experience with a computer repair firm, you more than likely will as well. By using a referral, you may even get a discount.
From business associates to vendors, there are endless possibilities on who to ask.
Look at Reviews
Most people don't take the time to leave a good review. By looking at the reviews on the computer hospital you are looking at, you can determine what, if any, are the downsides to partnering with them.
You can deduct what the overall business model is. Do they offer great customer service? Do they get their work done quickly? Is their work quality? Are they communicative with their customers?
Does the computer repair firm have more good reviews than bad? You can find reviews in many different places. Look for reviews from third party sources, as the reviews on their website will only give you a portion of the overall picture.
Look for Accreditations or Awards
One of the best consumer advocates is the Better Business Bureau. Also known as the BBB, the Better Business Bureau offers accreditation to businesses. The BBB holds its accreditation holders to a high standard.
The BBB accreditation signifies that a business has integrity and is trustworthy. It shows that a business has a commitment to its customers.
The BBB also has a grading system for businesses. Just like in school, the grades range for an A+ to an F. BBB's vision is to help create "an ethical market place where buyers and sellers trust each other".
By taking advantage of the BBB's website, you can rest easy knowing you have found a quality company to do your computer repairs.
Don't Rely on Advertisements
Advertisements are created to entice consumers to purchase something. You cannot rely on an advertisement alone. Advertisements don't give you the full story on a business.
An advertisement may give you an idea of where you can bring your computer for repairs, but make sure to do your research before using this business. You can learn from an advertisement useful information, like contact information or the business location.
Try calling the business and ask some questions to determine if it's a computer repair shop you would feel comfortable working with.
Ask the Right Questions
By having questions to ask ahead of time, you can direct the conversation where you would like it to go. You can glean really important information from just one conversation. Some questions you should consider asking are:
- How are costs calculated? Is it a flat rate, or an hourly fee?
- How much is the flat or hourly fee for fixing a computer?
- Do you offer a referral discount (if you were referred)?
- How long do computer repairs typically take?
- How long do you expect my repair to take?
- Is there a minimum charge for your service? If so, what is it?
- Without seeing the issue, it may be hard to answer, but do you think you will be able to save my files or at least attempt to?
- Will it be a problem if I can’t remember some of my passwords?
A business with great customer service will be glad to answer all of your questions, as best as they can. Please note that some questions may not be able to be answered until they determine what's going on with your computer.
If a business cannot answer your questions in a reasonable way, you might want to consider another computer hospital.
Know Your Equipment
No, you don't have to be a computer expert, but you should know what kind of computer you have! Many computer repair shows will specialize in either PC's or Macs. Knowing this can help you better determine where to bring your computer for repairs.
By knowing what type of programs you have on your computer, you can better describe what is happening to the computer repair shop. It may help to know some IT terms as well.
Be prepared and know how to describe exactly what is happening with your computer. This will save you and the computer technician time (and frustration). Some things you should know are:
- When did your computer start having the problem?
- If you have an error message pop up: What's the exact error message on your screen?
- If you don't have an error message: What exactly is your computer doing?
- Did anything else happen to your computer when the problem started? (ex. a blue screen, virus warning, etc.)
- Have you done any troubleshooting for your problem?
- If you have done troubleshooting, what have you done?
- Have there been any changes in regards to the problem? (ex. computer shuts off more often, a different error message appears then it did originally, etc.)
Find Your Computer Hospital Today!
Now that you have some ideas on how to start looking for a computer hospital shop, you can rest easy knowing help is going to be on the way.
For more computer tips check out our blog!