Austin IT Services & IT Support for Local Businesses
Preactive IT Solutions provides reliable, process-driven Austin IT services and IT support designed to keep your business operating securely and efficiently. As a locally staffed Managed IT Services provider, we support companies across the greater Austin metropolitan area with 24/7 coverage, proactive monitoring, cybersecurity, and responsive help desk services.
If you’re a small or mid-sized business in Austin looking for dependable IT support, Preactive IT Solutions offers a complete suite of solutions—including cybersecurity, data backup, business continuity, cloud services, VoIP, IT consulting, and fully managed IT services. Whatever your technology needs are, our Austin IT experts can deliver a customized solution.
Our team understands the unique needs of Austin’s business community—from engineering and construction firms to professional services organizations. With a structured, standards-driven IT approach, we help local companies reduce downtime, strengthen security, and fully leverage modern technology.
Why Austin Businesses Choose Preactive IT Solutions
Companies in Austin trust Preactive IT Solutions because we follow a rigorous, documented process that ensures consistent results. Our Texas-based team provides fast response times, transparent communication, and proactive IT guidance that helps businesses grow without technology disruptions.
Whether you need complete Managed IT Services or supplemental IT support, we help you achieve:
- Fewer IT issues
- Improved cybersecurity posture
- Predictable IT costs
- A more stable and reliable technology environment
Book a 30-minute call with our CEO, Charles Swihart, to learn more and quickly determine if our services might be a fit for your team.
IT Support & Help Desk
Our Austin-based Help Desk team provides fast, friendly, and dependable IT support for your employees—24 hours a day, 7 days a week. We resolve issues quickly, reduce interruptions, and keep your business running smoothly. With real-time monitoring and proactive issue prevention, your team gets the support they need without delays or downtime.
Managed Services
Our Managed IT Services give Austin businesses a fully managed, always-on technology environment. We handle everything—network monitoring, security updates, patching, backups, cloud services, endpoint management, and strategic IT planning. With Preactive IT Solutions as your MSP, your business gains a stable IT infrastructure and a partner dedicated to preventing problems before they impact operations.
Desktop Management
Our Desktop Management service ensures every workstation in your organization is secure, up-to-date, and optimized for performance. We manage software updates, security patches, licensing compliance, and device health monitoring. This proactive approach reduces disruptions and gives your team reliable, fast machines they can depend on every day.
Cloud Services
Preactive IT Solutions helps Austin businesses move to the cloud safely and efficiently. We assist with platform selection, cloud migration, security configuration, and ongoing cloud management. This ensures scalable, cost-effective, and secure access to your applications and data—whether your team works in-office or remotely.
IT Consulting
Our IT Consulting services give your business enterprise-level technology leadership at a cost-effective rate. We help you create long-term IT strategies, technology budgets, system standards, and compliance frameworks. Austin businesses rely on our guidance to make informed decisions that support growth and eliminate technology uncertainty.
Disaster Recovery
We build customized Disaster Recovery plans that protect your data and keep your business operational after cyberattacks, hardware failures, outages, or natural disasters. Our approach focuses on rapid restoration, strong data integrity, and minimizing downtime so your business can continue operating without disruption.
Data Backup
Our Data Backup solutions safeguard your critical business information from loss due to system failures, human error, or cyber incidents. We implement secure, automated backups with redundant storage options and fast recovery capabilities—ensuring your business can always access the information it needs.
Cybersecurity
Preactive IT Solutions delivers comprehensive cybersecurity services that protect your Austin business from modern threats. We combine advanced security tools, continuous monitoring, endpoint protection, compliance frameworks, and employee security awareness training. Our goal is to prevent breaches, reduce risk, and create a resilient security posture built on proven best practices.
Book a 30-minute call with our CEO, Charles Swihart, to learn more and quickly determine if our services might be a fit for your team.
Does Your Construction or Engineering Firm Need Help Protecting Projects from Escalating Cyber Threats?
Preactive IT Solutions specializes in tailored IT support for construction companies and engineering firms in Austin, Texas, transforming vulnerabilities into fortified operations. Our proactive strategy minimizes downtime, safeguards project data, letting you focus on delivery rather than defense.
Key Ways We Solve Cyber Pain Points for Austin's AEC Sector:
- Rapid Threat Detection & Response: Deploy endpoint protection and real-time anomaly scanning to catch phishing or IoT exploits before they cascade, reducing breach impacts by up to 74%—critical for data-heavy engineering projects.
- Custom Compliance & Training: Align with Texas regulations through automated audits and role-based training (e.g., for subcontractors), preventing fines and building a human firewall.
- Seamless Tool Integration: Optimize networks for field mobility, backing up large files from BIM software with immutable storage, so Austin-based teams collaborate securely without interruptions.
As Charles Swihart, Founder and CEO of Preactive IT Solutions, said in his recently authored article on cybersecuritynews.com:
“The construction industry is under siege. In August 2025, a wave of major cyber attacks—including devastating ransomware incidents—rocked operations, underscoring the field’s critical vulnerability. This follows reports of a staggering 800% increase in data breaches targeting construction firms over recent years. These incidents are a massive threat right when Texas is experiencing an unprecedented boom in AI data center construction.”
Our MSP Titan award (2024) for industry leadership reflects proven results: zero negative feedback in weekly EOS reviews and sub-4-hour resolutions that keep projects moving.
Ready to secure your Austin operations? Explore our specialized IT support for construction companies or book a free discovery call today.
Meet our Certified IT Support Specialists
Marlon Hyun
“I believe great IT support means eliminating problems before users ever feel them. My job is to harden systems, close security gaps, and keep our clients protected so they can focus entirely on their work — not their technology.”
Certifications
Grant Baird
“My focus is on making IT simple for clients. When systems are secure, stable, and predictable, people can work confidently without interruptions—and that’s what great support is all about.”
Certifications
Server and Network Management
Preactive IT Solutions remotely monitors your network, servers, and endpoints to predict and prevent failures before they happen. We handle your server capacity planning, user account setup, backup monitoring and hardware problems. We regularly apply system updates and security patches as necessary. We can also handle installing new software as needed. As your Austin based managed services provider, we become your trusted partner.
Our Austin IT consultants would be happy to meet with you and show you how you can remove the burden of your IT worries with help from the best IT service from the best IT company in the Austin area.
Imagine an IT environment where businesses receive simplified IT operations and users receive a rapid response to any computer issue that arises. In a business environment so heavily relying on the cloud and technology for its daily operations, maintaining a reliable computer network and computer networking is imperative for Austin businesses. As a leading managed service provider, Preactive IT Solutions is the single point of contact for all your business IT needs.
Preactive IT Solutions is a locally owned, highly acclaimed, well-established IT Consulting firm and IT services company located in Austin TX, and has been offering its customers in Fort Bend County and Houston TX with expert IT consulting and support for more than twelve years. Schedule an appointment to speak with our IT consultants about your IT needs today.
Our Preactive IT Solutions Promise
We are 100% committed to making sure business owners have the most reliable and professional IT services company in Austin. Our team of talented IT professionals can solve your IT nightmares once and for all.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Preactive IT Solutions is here to team up with you and your company for expert support.
Immediate Support Services
Our Austin based technical support staff will answer your phone calls and are ready to help. No outsourcing. No offshoring.
Unlimited means unlimited
There are no limits on support hours. If you are calling us too much, that means we need to make your systems run smoother.
Onsite Support Included
We send technical support to you within 4 hours when needed at no extra cost.
Business Continuity
We look at how you work, what systems you use, and design strategies that keep your employees working despite hurricanes, power outages, and server crashes.
24x7 Live View of Your Network
You don’t have to wait until your next IT strategy meeting to know how well we are doing. You can see the status of your systems, cybersecurity protections, backups, and many other things 24x7 in our portal.
No surprise billing or nickel and diming
Our invoices are simple and easy to read, and we include everything except project work.
Cybersecurity is for us too
We have a third-party audit our systems monthly to be sure we are protecting our own systems so we can protect your systems.
Money-back Guarantee
Don’t like us after 60 days? We’ll give your money back. That’s a promise.
Cloud Consulting for Austin Businesses
Microsoft offers a suite of popular cloud applications and business technology that enhance business productivity. Office 365 facilitates seamless collaboration with its comprehensive range of applications, including Word, Excel, and Teams. Azure, another Microsoft product, provides scalable cloud computing capabilities, aiding small businesses in data management and application deployment. Preactive IT iSolutions is a Microsoft Partner and has assisted organizations in Austin TX in migrating to Cloud based technology solutions for over 20-years.
Microsoft 365
Microsoft 365 is a dynamic, cloud-based solution that offers a myriad of benefits to modern businesses. It combines the robust productivity tools of Office with intelligent cloud services that promote collaboration and flexibility. With Microsoft 365, you can access critical applications such as Word, Excel, and PowerPoint from virtually anywhere, facilitating remote work and enhancing productivity. Additionally, Microsoft 365 includes robust security features, ensuring your sensitive data remains protected.
As a Microsoft Partner, Preactive IT Solutions brings deep expertise and a wealth of experience in aiding businesses to transition smoothly to the cloud. We understand the intricacies of Microsoft 365 and can help your organization harness its full potential, ensuring you gain maximum value from its vast array of features. Our team of skilled IT professionals offers comprehensive support throughout the migration process, minimizing disruptions while bolstering your productivity and operational efficiency. With our assistance, your Austin Texas, business can successfully navigate the digital transformation journey, leveraging the power of Microsoft 365 to drive growth and competitiveness.
Microsoft Outlook
Microsoft Outlook is more than just an email client. It's an all-in-one platform that centralizes communications, optimizes scheduling, and enhances team collaboration. With Outlook, you can manage emails, contacts, calendars, and tasks all in one place, boosting your organizational efficiency. Its integrated calendar feature allows for effortless scheduling and meeting management, while shared mailboxes and calendars facilitate seamless collaboration among team members. Furthermore, its robust security features, including spam filtering and data encryption, ensure your sensitive business data remains secure. Preactive IT Solutions can help you fully leverage the benefits of Outlook, enhancing your business productivity and communication.
SharePoint
Sharepoint is a powerful business tool that offers multifaceted solutions for collaboration and content management. It allows for effortless sharing and management of documents within your organization, enhancing team collaboration. With Sharepoint, you can build intranet sites to centralize important documents and information, which boosts organizational efficiency. It integrates seamlessly with other Microsoft products, providing a unified user experience. Its robust security features ensure your business data remains secure. By utilizing the expertise of Preactive IT Solutions, your business can fully harness the benefits of Sharepoint, leading to improved productivity and smoother operations.
Microsoft Teams
Microsoft Teams is a unified communication and collaboration platform that empowers businesses by creating a streamlined workspace. It facilitates real-time conversations, video meetings, file sharing, and task assignments, creating an environment that fosters collaboration and improves productivity. Businesses can create dedicated channels for different projects or departments, improving the organization and accessibility of information. Its integration with other Microsoft tools allows for a seamless workflow. Moreover, its robust security features ensure the safety of your data. By availing of Preactive IT Solutions' expertise, your business can leverage Microsoft Teams to enhance communication and promote efficient teamwork.
Microsoft Azure
Microsoft Azure is a comprehensive cloud computing platform that empowers businesses with robust data management and application development capabilities. It provides scalability, allowing businesses to adjust resources based on demand, thereby increasing cost-effectiveness. Azure offers advanced security features ensuring data integrity and protection. Furthermore, it supports a wide range of operating systems, programming languages, and tools, offering flexibility and ease of use. Preactive IT Solutions, with its deep Azure expertise, helps Austin businesses leverage technology solutions to drive efficiency and growth.
Book a 30-minute call with our CEO, Charles Swihart, to learn more and quickly determine if our services might be a fit for your team.
What Our Client's are Saying
Process & Onboarding FAQs
What is Preactive IT Solutions’ IT support process?
Preactive IT Solutions follows a structured 5-step process: a detailed Standards Alignment Audit, fixing no-cost configuration issues, prioritizing remaining risks, planning and budgeting improvements with you, and then executing everything on an agreed timeline. This ensures predictable, stable IT.
What happens during the Standards Alignment Audit?
Your entire IT environment—servers, network equipment, security controls, and configurations—is compared against Preactive IT Solutions’ documented best-practice standards. You receive a clear report showing what’s aligned, what isn’t, and why it matters.
How long does onboarding typically take?
Most businesses are onboarded within 30 days. This includes environment documentation, tool deployment, stabilization, and complete support transition. Complex environments may take longer, but communication is maintained at every step.
Does Preactive IT Solutions help prevent recurring IT problems?
Yes. Every ticket includes root-cause analysis and corrective action. Recurring issues are eliminated by adjusting configurations, updating standards, and improving monitoring. The system becomes more stable over time.
Guarantees, Contracts & Risk FAQs
What is the 90-Day Performance Guarantee?
You have a one-time option within the first 90 days to cancel services for any reason—no penalties, no fees, no strings attached. It removes all onboarding risk.
How does the 60-Day Performance Assurance work?
If Preactive IT Solutions ever fails to deliver a service as agreed, the issue will be corrected within 60 days. If not, you may cancel your agreement without penalty.
Is there a long-term contract?
Agreements are typically annual, but the 90-day and 60-day guarantees ensure you are never locked into a partnership that isn’t performing.
What makes Preactive IT Solutions’ guarantees different from other IT companies?
Most IT providers offer limited or no performance commitments. Preactive IT Solutions backs its work with clear, measurable guarantees that protect you from downtime, poor service, and hidden contract traps.
IT Support & Service Delivery FAQs
How fast does Preactive IT Solutions respond to issues?
Support is available 24/7. Most issues are handled remotely within minutes, and on-site technicians are dispatched when needed. High-priority incidents are triaged immediately.
Does Preactive IT Solutions support hybrid or remote employees?
Yes. Remote and hybrid teams receive the same rapid support, including remote troubleshooting, secure access setup, VPN assistance, MFA, and cloud collaboration support.
Does Preactive IT Solutions offer co-managed IT services?
Yes. Preactive IT Solutions partners with internal IT teams to provide additional engineering capacity, tools, after-hours support, and project assistance—without replacing your staff.
Does Preactive IT Solutions offer co-managed IT services?
Yes. Preactive IT Solutions partners with internal IT teams to provide additional engineering capacity, tools, after-hours support, and project assistance—without replacing your staff.
Austin-Specific IT Services FAQs
What makes Preactive IT Solutions a good choice for Austin businesses?
Preactive IT Solutions understands the needs of Austin’s fast-growing professional services, construction, and engineering firms. The support model focuses on uptime, security, and standardization—critical for project-driven and compliance-heavy industries.
Do you provide on-site support in Austin?
Yes. On-site support is available throughout the Austin metropolitan area, including the downtown corridor, East Austin, Round Rock, Pflugerville, and surrounding communities.
How does Preactive IT Solutions help Austin companies with cybersecurity?
The team provides endpoint protection, security monitoring, monthly audits, MFA enforcement, data backup, compliance support, and ongoing user training—protecting Austin businesses from ransomware and breaches.
Can Preactive IT Solutions help companies migrate to the cloud?
Yes. Cloud migration, optimization, and ongoing management are core services. Preactive IT Solutions helps Austin businesses move to Microsoft 365, Azure, and other cloud platforms with minimal downtime.
Our IT Support Process
Preactive IT Solutions is a process-focused company that knows precision and expertise are key to delivering managed IT services to secure your business and provide the responsive support your staff deserves. Our focus on process ensures a consistent, positive experience for your Autin company and a reliable team to lean on whenever technical issues arise.
1. Perform Standards Alignment Audit
We go through your servers and network with a magnifying glass, comparing it in great detail to our standards. We document which items are and are not in alignment with the standards
2. Quickly Address No Cost Alignment Issues
Many of the issues, especially with new clients, will be configuration changes to your existing system that will make things more stable and reliable and not cost you anything.
3. Determine Issue Priority
We document which of the misalignment issues we think are the most critical to address.
4. Budget, Plan & Schedule High-Priority Issues
We meet with you to discuss the most critical issues, look at budgets and cost and work with you to determine which issues can be addressed and when.
5. Execute
We make it happen! We execute the plans we made together and work within your budget and timeline.
