Our Support Process
Our IT consulting process will deliver the solutions you need for your business...
The Preactive IT Support Process
Looking for an IT Consultant with a proven process to deliver IT support for your business? Preactive IT Solutions audits, prioritizes, and plans for your IT needs.
no cost alignment
budget, plan & schedule
highest priority issues
Managed IT Services
Our comprehensive documentation and focus on efficient process ensures your company will have quality managed IT services at your fingertips when you partner with Preactive IT Solutions.
Preactive IT Solutions keeps your data and network safe and sound. Our security processes are comprehensive and rigorous, ensuring your company is protected.
Need a way to keep your employees connected? Ask us about VoIP services. With VoIP your staff stays in touch as long as there is an Internet connection, making sure your company's workflow is maintained.
Preactive IT Solutions will help you develop an appropriate business continuity plan that will protect you against harmful downtime and guard against the risk of lost infrastructure or data.
If you have an existing IT department but need more support without giving full control to another company, then Preactive IT’s Co-Managed IT services are the right fit for you. We can work together to handle all your company’s IT support needs providing you the benefits of our rigorous IT support processes and our extensive expertise.
Here is what that looks like:
Perform a Standards Alignment Audit
We go through your servers and network with a magnifying glass comparing it in great detail to our standards. We document which items are and are not in alignment with the standards.
Quickly Address any No Cost Alignment Issues
Many of the issues, especially with new clients, will be configuration changes to your existing system that will make things more stable and reliable and not cost you anything.
Determine Issue Priority
We document which of the misalignment issues we think are the most critical to address.
Budget, Plan & Schedule the Highest Priority Issues
We meet with you to discuss the most critical issues, look at budgets and cost and work with you to determine which issues can be addressed and when.
Execute the Agreed Upon Plan
We make it happen! We execute on the plans we made together and we do it within your budget and timeline.
Perform a Standards Alignment Audit
We start at the top and do it all again. Every time we go through this cycle, your technology becomes more and more stable and dependable.
A Responsive IT Company
Many IT companies advertise that they are responsive, but what does that mean?
If they are truly responsive, that's great. That should mean that they are quick to help your users with support issues. Responsive to server and infrastructure issues is the wrong approach. That means they are waiting patiently, ready to quickly pounce on infrastructure issues as they arise, fixing those issues just as quickly as humanly possible. It's like a game of whack-a-mole. Just hitting the problems as they poke their heads up and trying to keep downtime to a minimum.
We Are Process Focused IT Consultants
Our Technology Success process is a different approach. We believe it is our job to PREVENT those infrastructure issues and ALL downtime in the first place.
Over our many years supporting companies around Texas, we have developed a list of standards that we use to guide what we do when supporting your systems.
This does NOT mean that we step in day one and demand that you replace everything as so many IT companies do. This means that we aim for the gold standard and as it is reasonable for you, we move that direction.