Managed IT Services FAQ's
Frequently Asked Questions
for Preactive IT Solutions
Preactive IT Solutions, is dedicated to providing exceptional managed IT services to businesses in Austin, Houston, and San Antonio, TX. Our team of experts is committed to delivering reliable, efficient, and secure IT solutions tailored to meet your specific needs. Below are some frequently asked questions to help you better understand our services.
General Service Inquiries
Learn more about the various services we offer to support and enhance your business operations.
Q. Can you tell me more about your IT services?
Answer: Preactive IT Solutions provides managed IT services, cloud computing, cybersecurity, network management, IT consulting, and disaster recovery solutions to ensure your IT infrastructure is reliable and efficient. We offer a comprehensive range of IT services designed to support and enhance your business operations.
Q. What kind of support do you offer for small businesses?
Answer: We offer comprehensive IT support, including 24/7 helpdesk, proactive monitoring, and regular maintenance, ensuring that small businesses can operate smoothly without worrying about IT issues. Our support services are specifically tailored to meet the unique needs of small businesses.
Q. How quickly can you respond to service requests?
Answer: Our team is committed to responding to service requests within an hour and resolving issues as quickly as possible to keep your business running efficiently. We prioritize fast response times to minimize any potential downtime.
Q. What are the different IT services your company provides?
Answer: Our services include managed IT services, cybersecurity, cloud solutions, network management, IT consulting, and disaster recovery, all designed to optimize your IT infrastructure. We provide a comprehensive array of IT services to meet various business needs.
Q. How can you help improve our current IT infrastructure?
Answer: Our team conducts thorough assessments of your current infrastructure and recommends improvements to enhance performance, security, and scalability, ensuring your IT systems support your business goals. We specialize in optimizing and upgrading existing IT systems.
Q. Do you offer consultations for IT strategy and planning?
Answer: Yes, we provide expert consultations to help you develop a robust IT strategy. We offer strategic IT planning services to align your technology with your business objectives, ensuring you have a roadmap for growth and success.
Technical Issues
Addressing common technical problems to ensure your business operations run smoothly.
Q. Our internet keeps disconnecting. Can you help with that?
Answer: Yes, we can diagnose the issue causing your internet disconnections and implement solutions to ensure a stable and reliable internet connection.
Q. Why is our network so slow? Can you diagnose the problem?
Answer: Network slowness can severely impact productivity. We can perform a comprehensive network analysis to identify the root cause of the slowness and implement solutions to optimize your network performance.
Q. We're experiencing frequent crashes on our workstations. Can you fix this?
Answer: Frequent crashes can lead to data loss and downtime.
Our team can troubleshoot and resolve the issues causing workstation crashes, ensuring your systems run smoothly and reliably.
Q. Our network printers are not connecting properly. Can you resolve this?
Answer: Printer connectivity issues can disrupt workflow. We can diagnose and fix the connectivity issues with your network printers, ensuring seamless printing operations.
Q. We're having issues with our email server. Can you take a look?
Answer: Email server issues can hinder communication and productivity.
We can investigate and resolve the problems with your email server, ensuring reliable and efficient email communication for your business.
Q. Some of our applications are not launching. Can you troubleshoot this?
Answer: Application issues can halt critical business processes.
We can diagnose and fix the issues preventing your applications from launching, ensuring your software functions as intended.
Cybersecurity Concerns
Q. We've had a data breach. Can you help us secure our systems?
Answer: Responding to a data breach quickly is critical to minimize damage.Yes, we can help you secure your systems after a data breach, implementing measures to prevent future incidents and ensure your data is protected.
Q. What steps should we take to protect our data from ransomware?
Answer: We implement 4 separate security tools which each have the ability to detect a ransomware attack and isolate the compromised system from the rest of the network.
Q. What cybersecurity measures do you recommend for a small business?
Answer: Effective cybersecurity measures are essential for protecting your business.
To protect your small business from cyber threats, we recommend implementing firewalls, antivirus software, regular security audits, employee training, and data encryption.
Q. How often should we update our security protocols?
Answer: Regular updates to security protocols are vital to address emerging threats We recommend reviewing and updating your security protocols at least annually, or more frequently if there are significant changes in your business operations or the threat landscape.
Q. We need to upgrade our firewall. Can you help with that?
Answer: A robust firewall is essential for protecting your network.
Yes, we can assist with upgrading your firewall, ensuring it provides the necessary protection against unauthorized access and cyber threats.
Q. We've had a data breach. Can you help us secure our systems?
Answer: Responding to a data breach quickly is critical to minimize damage.Yes, we can help you secure your systems after a data breach, implementing measures to prevent future incidents and ensure your data is protected.
Q. Can you conduct a security audit of our current systems?
Answer: A security audit identifies vulnerabilities and strengthens defenses. Yes, we can perform a comprehensive security audit of your current systems to identify vulnerabilities and recommend improvements to enhance your cybersecurity posture.
Schedule A Free 30-Minute Consultation
Meet with a professional Houston Based IT consultant to discuss your technology questions. No pressure, no cost, just a simple discovery meeting so we can learn about your business and offer appropriate IT solutions.
Pricing And Packages
Understand our pricing structure and the value offered by our service packages.
Q. Do you offer any discounts for long-term contracts?
Answer: Yes, we offer discounted rates for long-term contracts, providing you with reliable IT services at a reduced cost. Long-term contracts can provide cost savings and stability.
Q. What are the costs for setting up a new server?
Answer: The cost of setting up a new server depends on the specifications and needs of your business. We can provide a detailed quote after assessing your requirements.
Q. Are there any additional fees for after-hours support?
Answer: No, there are no additional fees.
Q. Can you provide a detailed quote for your IT services?
Answer: Yes, we can provide a detailed and customized quote for our IT services based on your specific business needs and requirements. A detailed quote helps you understand the cost and scope of services.
Q. Are there any flexible payment options available for small businesses?
Answer: We offer a variety of payment options to accommodate the financial needs of small businesses, ensuring you receive the IT support you need within your budget.
Q. What is included in your managed IT service packages?
Answer: Our managed IT service packages include proactive monitoring, regular maintenance, cybersecurity, helpdesk support, and more, ensuring your IT systems are always running efficiently.
IT Support For Small Business
Providing tailored IT support solutions to help small businesses thrive.
Q. We're a startup. Do you have special packages for new businesses?
Answer: Yes, we offer special packages designed for startups, providing essential IT services at competitive rates to help you establish a solid technological foundation. Startups often require tailored IT solutions to support growth.
Q. Can you manage both our in-office and remote IT needs?.
Answer: We provide comprehensive IT support for both in-office and remote environments, ensuring your team stays connected and productive regardless of their location.
Q. How do you handle IT security for small businesses?
Answer: IT security is crucial for protecting sensitive business data. We implement robust security measures, including firewalls, antivirus software, and regular security audits, to protect your business from cyber threats and ensure data integrity.
Q. Can you assist with setting up a new office network?
Answer: Yes, we can design and implement a secure and efficient network for your new office, ensuring all devices are properly connected and configured.
Q. Do you provide remote IT support for our team members?
Answer: Remote IT support ensures your team can receive assistance from anywhere. We offer remote IT support services to assist your team members with any technical issues they may encounter, ensuring minimal disruption to their workflow.
Q. How do you handle IT support for businesses with multiple locations?
Answer: Supporting multiple locations requires a coordinated approach.
We provide centralized IT support and management for businesses with multiple locations, ensuring consistent and efficient service across all your sites.
Ransomware Protection
Desktop Hacking
Network Security
Network Hardening & Intrusion Detection
Manage IT Services
IT Consulting
IT Support
AUSTIN | HOUSTON | SAN ANTONIO
Houston TX
Preactive IT Solutions, LP
1220 Blalock Road, Suite 345
Houston, Texas 77055
Phone: (832) 583-3707
Email: [email protected]
Austin TX
Preactive IT Solutions, LP
2505 E 6th St Suite C,
Austin, TX 78702
Phone: (512) 812-7227
Email: [email protected]
San Antonio, TX
Preactive IT Solutions, LP
700 North Saint Mary's Street, Suite 1210
San Antonio, Texas 78205
Phone: (210) 864-2929
Email: [email protected]
Our Technology Partners
