Account Manager
NOTE: Before applying for this position, be sure to read about our company first.
THIS IS A FULL-TIME IN-OFFICE POSITION. NO REMOTE WORK.
What You Will Be Responsible For
As an Account Manager, you will:
- Build strong relationships with business owners, executives and other key customer contacts.
- Understand each customer’s business priorities, risks, decision process and budget.
- Develop client strategies that align technology decisions with the direction of the business.
- Maintain an agreed technology roadmap and forward-looking IT budget for each assigned customer.
- Prepare for, lead and document monthly account meetings, quarterly business reviews and annual strategy meetings.
- Turn technology assessment findings, service trends, security risks, lifecycle needs and business priorities into clear recommendations.
- Help customers understand the business impact of technology decisions without overwhelming them with unnecessary technical detail.
- Prioritize recommendations based on risk, business value, urgency and budget.
- Coordinate with our Technology Alignment, Service, Solution Architecture and Professional Services teams.
- Present recommendations, budgetary estimates, quotes and proposals.
- Obtain customer decisions and approval for recommended projects and technology investments.
- Proactively manage renewals, relationship concerns, customer dissatisfaction and retention risks.
- Maintain accurate meeting notes, decisions, action items, roadmaps, budgets, opportunities and follow-up dates.
- Make sure commitments made to customers have a clear owner and receive proper follow-through.
- Identify appropriate opportunities to improve the customer’s environment, expand services and complete roadmap initiatives.
- Ask satisfied customers for referrals when appropriate.
The Account Manager owns the relationship and business conversation. Our technical teams perform assessments, develop detailed designs, scope projects and complete the technical work.
What Success Looks Like
You will be successful in this position when:
- You have strong executive relationships with your assigned customers.
- You understand each customer’s business priorities, risks, budget and decision process.
- Every applicable customer has an agreed technology roadmap and budget.
- Strategic customer meetings are prepared, completed and documented.
- Customers understand what is being recommended, why it matters and what decision they need to make.
- Approved projects and roadmap initiatives move forward.
- Renewals, relationship concerns and retention risks are addressed proactively.
- Commitments and action items do not fall through the cracks.
- Customers make planned technology investments instead of constantly reacting to emergencies.
- Assigned customer relationships remain healthy, profitable and positioned for long-term growth.
Who We Are Looking For
We are looking for someone who is confident, organized, curious, accountable and comfortable working with business owners and executives.
You may be a good fit if you:
- Communicate clearly and professionally in person, by phone, over video and in writing.
- Build trust while still being willing to have direct and sometimes difficult conversations.
- Ask good questions and listen before making recommendations.
- Can understand business goals and connect them to technology priorities.
- Are comfortable discussing budgets, risks, timelines and tradeoffs.
- Can present recommendations and directly ask customers to make decisions.
- Manage multiple relationships, meetings, deadlines and action items without losing track of the details.
- Take ownership when something goes wrong instead of blaming another department.
- Work well across departments and follow through until commitments are completed.
- Follow defined processes while also looking for ways to improve them.
- Are willing to learn about managed IT, cybersecurity, cloud services, business continuity and technology lifecycle planning.
- Enjoy developing existing customer relationships and identifying opportunities to provide additional value.
Experience in account management, customer success, consulting, managed IT services or executive relationship management is preferred.
Deep engineering experience is not required. You do need to be comfortable learning technology concepts and communicating them in business terms.
You will be expected to follow our Account Management process, maintain accurate information, participate in the company’s meeting rhythms, solve issues directly and be accountable for measurable results.
Position Details
- Job title: Account Manager
- Department: Client Strategy
- Reports to: Client Strategy Manager
- Employment type: Full-time
- Work location: Richmond, Texas
- Work arrangement: In-office
- Travel: Local customer meetings and occasional company or customer events
- Starting Compensation: $55,000 to $60,000 base salary plus performance incentives. Target annual earnings are approximately $70,000.
If you enjoy building strong business relationships, helping customers make better technology decisions and turning complicated issues into clear plans, this may be the right role for you.
We are not looking for someone who only contacts customers when a contract is about to renew. We are looking for someone who will know their customers, understand their businesses, anticipate what they need and make sure good plans turn into completed decisions and results.
When you click the “Begin Assessment” button, please be prepared to test for about 35 minutes without distractions. The skills and personality assessment will help us know you are the right candidate. You will receive useful results from this assessment.
