IT Services & Support in Houston
Preactive IT Solutions is a trusted Managed Services Provider (MSP) delivering expert IT services and support to small and mid-sized businesses across Houston, Texas.
Whether you’re operating in energy, engineering, construction, or another critical industry, we help Houston companies modernize infrastructure, protect data, and eliminate downtime through proactive, process-driven IT solutions — all with the support of a local, dedicated team.
Discover the advantages of partnering with a Houston IT services provider renowned for its meticulous, process-driven approach. Choose Preactive IT Solutions for IT services that not only support but also elevate your business in the competitive Houston market.
What Makes Us Houston’s IT Partner of Choice?
- Deep Local Roots – With over 12 years in the Houston market, we understand the region’s industries, compliance needs, and pace of growth.
- Process-Driven Support – We use proven systems to manage, monitor, and secure your IT — preventing issues before they disrupt operations.
- Proactive, Not Reactive – Our team identifies risks and inefficiencies early, giving you time to focus on growth, not fire drills.
- Strategic Guidance – Our vCIO services align your tech roadmap with business goals — we don’t just fix problems, we help drive success.
Ready for enterprise-level strategy without the enterprise price tag? Schedule a free consultation with our Houston team: Book Your Discovery Call
Remote IT Support Houston
Remote IT support resolves 80%+ of issues in minutes without travel costs. Houston businesses gain instant help desk access, proactive monitoring, automated patching, secure VPN troubleshooting, Microsoft 365 optimization, and cybersecurity threat response—delivering enterprise-grade reliability, predictable budgeting, and 24/7 coverage while dramatically reducing your carbon footprint and IT expenses.
On-site IT Support
On-site IT support in Houston delivers rapid, hands-on resolution for critical hardware failures, network cabling issues, server room emergencies, and complex workstation setups. Our Houston-based engineers arrive fast, minimize downtime on job sites and offices, ensure compliance during audits, and provide white-glove training—keeping your construction and engineering teams productive when every minute counts.
IT Help Desk Support
Preactive IT Solutions delivers Houston-focused Help Desk support with sub-1-hour response and sub-4-hour resolution times for construction and engineering firms. Our certified engineers provide unlimited remote and phone assistance, proactive ticket escalation, user-friendly self-service tools, and 24/7 coverage—eliminating IT frustrations so your teams stay laser-focused on projects and profitability.
Managed IT Services for Businesses in Houston
Preactive IT Solutions provides fully managed IT services to Houston’s construction and engineering firms with a predictable flat-rate model that eliminates surprise bills and downtime. Our process-driven approach includes proactive 24/7 monitoring, automated patching, unlimited help desk and on-site support, robust cybersecurity, cloud management, vendor coordination, and strategic quarterly reviews—all tailored to your workflows so you get enterprise-grade reliability without building an internal IT department.
Explore our complete Managed IT Service Offering →
Ready to offload IT headaches for good? Book a free discovery call with our Houston team: Schedule Your Call →
- 24/7 network, server, and workstation monitoring
- Unlimited remote and on-site support with guaranteed response times
- Automated patching and Windows/macOS updates
- Enterprise-grade cybersecurity stack (EDR, DNS filtering, MFA enforcement)
- Microsoft 365 administration, licensing, and optimization
- Cloud backup and disaster recovery testing
- Vendor management and telecom coordination
- Hardware-as-a-Service (procurement, deployment, and refresh)
- vCIO strategic planning and quarterly business reviews
- Compliance support (NIST, CMMC, HIPAA, DFARS as needed)
- Employee onboarding/offboarding and security training
- Dedicated Houston-based account manager and engineering team
IT Consulting Houston
When you’re searching for top-tier Houston IT Consulting, Preactive IT Solutions stands out among IT consulting companies in Houston by delivering more than just advice—we become your virtual CIO. Our senior engineers audit your current infrastructure, align technology with your project pipelines and growth goals, and build scalable roadmaps that eliminate bottlenecks before they impact bids or deadlines. Whether you need cloud migration strategies, software selection for Procore/AutoCAD/Revit integration, compliance planning, or full IT outsourcing to replace an unpredictable in-house team, our process-driven approach has helped Houston-area contractors and engineering firms reduce IT costs by up to 30 % while dramatically improving reliability and security.
Learn More About Our Locally Based IT Consulting Services
- IT Strategy & Planning
- Endpoint Security Consulting
- Windows Security Updates & Patching
- Data Backup & Recovery
- Advanced Protections for Office Computers
- Enhanced Email Security
- Vulnerability Assessment
Ready for enterprise-level strategy without the enterprise price tag?
Schedule a free consultation with our Houston team: Book Your Discovery Call
Ready for enterprise-level strategy without the enterprise price tag? Schedule a free consultation with our Houston team: Book Your Discovery Call
Houston Cybersecurity Services
In Houston’s fast-paced construction and engineering sectors, a single cyberattack can halt multimillion-dollar projects, compromise sensitive bid data, expose intellectual property, or trigger costly regulatory fines. Preactive IT Solutions delivers enterprise-grade cybersecurity specifically tailored for Houston-based firms that can’t afford downtime or data breaches. From AI-powered threat detection and 24/7 Security Operations Center (SOC) monitoring to employee training and rapid incident response, our Cybersecurity Pillar ensures your job sites, office networks, and cloud environments stay secure—so you can focus on building Houston’s skyline instead of fighting hackers.
Learn More About How We Support Houston's Cybersecurity Needs:
- Cybersecurity Awareness Training for Employees
- Managed Cloud Security Service
- Cybersecurity for Engineering and Construction Firms
- Zero Trust Security for Remote Workers
- Ransomware Defense
- What Is Endpoint Detection and Response (EDR)?
As Charles Swihart, Founder and CEO of Preactive IT Solutions, said in his recently authored article on Technology.com:
Akira as an “imminent threat to critical infrastructure,” with construction/engineering ranking among the top three targeted sectors alongside manufacturing and legal/professional services.
Ready to secure your Houston operations? Explore our specialized IT support for construction companies or book a free discovery call today.
One of the Best
IT Service Providers in Houston
"Preactive has GREAT Service! The support line is answered by a real person who can usually resolve the issue without transferring, calling back, or setting up a ticket. Jess is the support tech who helped me, but all of our employees report the same great service, no matter who answers their call. Preactive is the 4th IT Services Consultant we have used, and by far the best! Please keep up the great work!"
Alan Fritsche, Owner.
Principal at Garner
Fritsche Engineering
Microsoft 365 Managed Services
As a seasoned Microsoft Partner, Preactive IT Solutions has a rich history of guiding businesses in Houston, Texas, through the transition to cloud-based technologies. With over two decades of experience, our team excels at tailoring cloud solutions to your business's unique needs.
Microsoft 365 integrates the power of familiar Office tools with advanced cloud services, fostering a collaborative and flexible work environment. Microsoft 365 enables seamless access to essential applications like Word, Excel, and PowerPoint, making remote work more efficient and productive. In addition, its comprehensive security features provide peace of mind by safeguarding your critical business data.
Local IT Support Houston Businesses Can Count On
Preactive IT Solutions is an experienced Microsoft Partner that specializes in facilitating a smooth transition for Houston businesses to cloud computing.
Our expertise in Microsoft 365 enables us to guide your organization in fully utilizing its extensive capabilities. We are dedicated to ensuring your business derives the maximum benefit from Microsoft 365’s diverse capabilities. Our team offers full support during the migration, aiming to enhance your operational productivity and efficiency with minimal interruption.
Learn More About Our M365 Services
Schedule A Free 30-Minute Consultation
No pressure, no cost, just a simple discovery meeting so we can learn about your Houston business and offer appropriate IT solutions.
Houston: A Thriving Business Hub
Houston, Texas, stands as a beacon of economic vitality and business innovation. As the fourth-largest city in the United States, Houston boasts a robust and diverse economy driven by a range of industries. Key among these are Oil & Gas, Engineering, Construction, and Accounting, each contributing to the city's reputation as a dynamic business environment.
Economic Powerhouse
Houston's economy is anchored by the Oil & Gas industry, making it a global energy hub. The city is home to numerous Fortune 500 companies and is the epicenter for energy research and development. The Engineering, Construction and Manufacturing sectors also play a significant role, driven by ongoing urban development and infrastructure projects. These industries provide a stable foundation for economic growth and job creation.
| Metric | Houston | Texas | USA |
|---|---|---|---|
| GDP (2024) | $543 billion | $2 trillion | $25 trillion |
| Unemployment Rate (2024) | 3.9% | 4.1% | 3.5% |
| Number of Fortune 500 HQs | 26 | 53 | 500 |
| Major Industry Sectors | Oil & Gas, Engineering, Construction, Accounting | Energy, Technology, Agriculture | Technology, Healthcare, Finance |
Preactive IT Solutions is proud to support Houston's vibrant business community, providing expert IT services tailored to local businesses' unique needs. Whether you're in Oil & Gas, Engineering, Construction, or Accounting, our team is here to help you navigate the complexities of the digital landscape and achieve your business goals.
We Provide IT Services to the following Houston Area Communities:
Baytown, Bellaire, Bellville, Brenham, Brookshire, Cinco Ranch, Conroe, Deer Park, Fulshear, Hempstead, Humble, Katy, La Porte, League City, Magnolia, Missouri City. Montgomery, Pasadena, Pearland, Richmond, Rosenberg, Sealy, South Houston, Stafford, Sugar Land, The Woodlands, Tomball, Webster, West University Place, Westchase
Meet Some of Our Certified IT Support Specialists
James Coffey
“Here in Houston, construction and engineering projects never stop for IT issues, and neither do we. My philosophy is simple: respond in minutes, resolve in hours, and always treat every ticket like it’s holding up a crane or a deadline. Fast, friendly, and fixed right the first time—that’s the Preactive promise.”
– James Coffey, Microsoft Certified Support Specialist, Preactive IT Solutions
Certifications
Chris Collins
"IT support in Houston is about more than solving problems — it's about anticipating them. Businesses here move fast, and they rely on technology to do the heavy lifting. My philosophy is to be a quiet force in the background — keeping systems running, spotting risks early, and being there the second something breaks. Great support means your team never has to slow down to think about IT — because we already did."
— Chris Collins, Project Engineer
Certifications
We Proudly Provide Houston IT Services To the Following Industries
CASE STUDY
MEP ENGINEERING
"Hiring Preactive Has Freed Me To Focus On The Core Of My Business"
"Handling the day-to-day issues and having industry experts at my fingertips allows me to plan for future needs with better clarity. Technicians are technically savvy and tenacious when the bigger issues arise."
Joseph R. Routhier
Shah Smith & Associates
Our Preactive IT Solutions Promise
Dedicated to Delivering Exceptional IT Services in Houston
At Preactive IT Solutions, we pledge our unwavering commitment to ensuring that business owners in Houston have access to the most dependable and professional IT services. Our team, comprised of skilled IT experts, is dedicated to resolving your IT challenges efficiently and effectively.
Understanding the unique needs of each business, we offer tailored service packages that align precisely with your requirements while respecting your budgetary constraints. Whether it's advanced cloud solutions, secure data backup, or comprehensive IT support, Preactive IT Solutions is ready to collaborate with your Houston-based business to provide unparalleled IT support.
Immediate Support Services
Our Houston-based technical support staff are on hand to answer your calls directly. We don’t outsource or offshore our support services.
Unlimited Really Means Unlimited
We don’t put a cap on support hours. Frequent calls from you signal to us the need for smoother system operations.
On-site Support at No Extra Charge
In cases of need, we'll dispatch technical support to your Houston location within 4 hours, without any additional cost.
Business Continuity Planning
We analyze your working methods, the systems you use, and devise strategies to keep your team operational through hurricanes, power outages, and server failures.
24x7 Network Monitoring
You have round-the-clock access to the status of your systems, cybersecurity measures, backups, and more through our online portal – no need to wait for your next IT strategy meeting.
Transparent Billing
Our invoices are straightforward and comprehensible, covering all services except project work.
Our Cybersecurity Vigilance
We subject our systems to monthly third-party audits, ensuring our security is robust enough to safeguard yours.
Money-back Guarantee
If you're not satisfied within the first 60 days, we offer a full refund. That’s our commitment to you.
What Our Client's are Saying
Frequently Asked Questions for Houston Businesses
What certifications should I look for when hiring a Houston IT service provider?
Look for certifications that prove technical competency and a commitment to best practices. Key credentials include CompTIA A+ / Network+, Microsoft Certified (e.g., M365 or Azure), GIAC, Cisco (CCNA/CCNP), and Google Cybersecurity certificates. Reputable providers like Preactive IT Solutions often highlight team certifications to demonstrate expertise.
How do I choose the best managed IT service provider in Houston?
Start by evaluating local experience, client reviews, response time guarantees (SLAs), and cybersecurity protocols. Look for MSPs that offer a proactive approach, not just reactive support. Bonus points if they’re based in Houston and understand the local business climate.
How much does it usually cost for managed IT services in Houston?
Costs vary depending on company size, service level, and complexity, but most Houston SMBs can expect $100–$200 per user/month for full-service managed IT. Some providers offer flat monthly fees based on endpoints or users.
What industries do you specialize in for Houston IT services?
We serve a wide range of industries, including Oil & Gas, Construction, Engineering, and Manufacturing. Each sector has unique needs — from Cybersecurity to CAD performance — and we tailor solutions accordingly.
Do you offer on-site IT support in Houston?
Yes! As a Houston-based IT provider, we offer both remote and on-site support. We can dispatch local technicians when hands-on help is needed — whether replacing a firewall, setting up new devices, or troubleshooting office network issues.
What’s included in a typical managed IT services package?
Most packages include:
- 24/7 help desk & remote support
- Proactive network monitoring
- Patch management & updates
- Cloud backup & disaster recovery
- Cybersecurity tools & training
- Strategic IT consulting (vCIO)
How does your help desk support work?
Our help desk is staffed by certified technicians who are familiar with your environment. You can call, email, or submit a ticket — and get real help fast (no bots, no runaround). We offer both real-time remote support and scheduled site visits when needed.
Can you help my company migrate to Microsoft 365 or the cloud?
Absolutely. We’re a Microsoft Partner and have helped dozens of Houston businesses transition to Microsoft 365, Azure, and other cloud platforms — with minimal downtime and complete user training.
What makes local IT support better than national providers?
Local providers like Preactive IT Solutions offer faster onsite response, personalized service, and a better understanding of Houston’s business landscape and compliance requirements. We’re more agile and invested in your long-term success.
What kind of cybersecurity protection do you offer?
We deploy enterprise-grade cybersecurity solutions, including:
Preactive IT Solutions, LP
Houston, Texas 77055
